Natural animal care

Natural care products for pets.
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Terms and Conditions


Company Nameeureka Co., Ltd.
Operation ManagerYuji Minamitani
AddressTwins Buldg. #301
17-27, Hiyoshihoncho 1-chome
Kouhoku-ku, Yokohama, Kanagawa
223-0062, JAPAN
Contact InformationPhone: +81-45-561-1750
Fax: 050-3730-2071

◆Terms of Sale◆

How to orderPhone、FAX、Email
Sales priceThe sale price is indicated Products page.
The currency used for the prices is Japanese yen.
Peyment Methods
  • 1) Cash On Delivery (COD)・COD fee: JPY 330
    ・COD service may not available for Remote Island and some area.
  • 2) Bank Transfer ・Bank transfer fees to be paid by the customer.
    ・Please make sure the order’s and sender’s name is the same for bank transfer.
    ・Your order will be shipped after payment is confirmed.

    Bank Address: 1-15-1, NISHI-SHINBASHI, MINATO-KU,
    TOKYO, 105-0003, JAPAN
    Account #: 632-8182894
    Beneficiary’s Name: eureka Co., Ltd.
    Beneficiary’s Address: NO.310, 2-3-2, MINOWA-CHO,
    KANAGAWA, 223-0051, JAPAN

  • 3) Credit CardAfter placing your order, you will receive an email with a link to access your payment transaction. Proceed to payment by clicking URL link in the email.

    ※You can choose credit card payment via Kuroneko Web collect Cross Border Service for your personal orders only.
    ※You may not choose the credit card payment via Kuroneko Web collect Cross Border Service when you enter to the link page.
  • 4) PayPalPlease visit the PayPal website for more information. (https: //
  • 5) Payment After Delivery (PAD)・PAD fee: JPY 213
    ・Payment within 14 days of the invoice date.
Order Acceptance PeriodPayment must be made within 30 days or the order will be canceled.
Order Quantity RestrictionNo restrictions are imposed on the quantity.
Delivery Times Normally takes 2 to 7 business days for delivering. Orders placed during weekends and holidays are received on the next business day.

※If your ordered item is out of stock, we will inform you by email. In that case usually takes 2 to 3 weeks for delivery.

◆Exchange & Return Policy◆

Exchange & Return

We only accept exchange or return items when you receive defective or unordered items. In that the case, please contact us first for return approval.
※We are responsible for shipping and handling charges of returned items.

Exchange and return for these products are not allowed under the following conditions.
■ After 7days of your delivery date
■ Used items
■ Products returned without any contact
■ Sales items
■ Products are returned with not original packaging, opened, used, and damaged

◆Additional Surcharge◆

Additional Surcharge

Bank Transfer Fee: if necessary

Delivery Fee: JPY 880
※We offer free shipping on orders to Japan of JPY 5,500 or more.
※International order is not for service of free shipping.
※Further surcharges apply for Remote Island and some areas.

Handing Fee
COD fee: JPY 330
PAD fee: JPY 213

【International Order】
Shipping Fee:Shipping fee depends on countries, areas and product weight (including packing materials such as cardboard). For more information please check the website below.
Duties and Taxs:Customer may be responsible for Duties, Taxes, and any related charges when your order arrives in your country.

※For more information please check International Order page.

◆Sales Tax◆

Sales taxThe 10% consumption tax is included on all domestic orders if the shipping and/or billing address is in Japan. All the sales price include tax.

◆Contact Information◆

Contact Us Phone: +81-45-561-1750 (during business hours of 10:00am- 18:00pm Japan Standard Time)