Terms and Conditions

◆Seller◆

Company Name	eureka Co., Ltd.
Operation Manager	Yuji Minamitani
Address	Twins Buldg. #301 17-27, Hiyoshihoncho 1-chome Kouhoku-ku, Yokohama, Kanagawa 223-0062, JAPAN
Contact Information	Phone: +81-45-561-1750 Fax: 050-3730-2071 E-mail：customer@naturalanimalcare.co.jp

◆Terms of Sale◆

How to order	Order Form、Email
Sales price	The sale price is indicated Products page. The currency used for the prices is Japanese yen.
Peyment Methods	1) Credit CardAfter placing your order, you will receive an email with a link to access your payment transaction. Proceed the payment by clicking URL link in the email. ※You can choose credit card payment via Kuroneko Web collect Cross Border Service for your personal orders only. ※You may not choose the credit card payment via Kuroneko Web collect Cross Border Service when you enter to the link page. 2) PayPalPlease visit the PayPal website for more information. PayPal ＞
Order Acceptance Period	Payment must be made within 30 days or the order will be canceled.
Order Quantity Restriction	No restrictions are imposed on the quantity.
Delivery Time	Derivery time will differ depending on the country and shipping method. Normally order takes 2 to 7 business days to prepare an order made for delivery. Orders placed during weekends and holidays are received on the next business day.

◆Exchange & Return Policy◆

Exchange & Return	We only accept exchange or return items when you receive defective or unordered items. In that the case, please contact us customer@naturalanimalcare.co.jp first for return approval. ※We are responsible for shipping and handling charges of returned items. Exchange and return for these products are not allowed under the following conditions. ■ After 7days of your delivery date ■ Used items ■ Products returned without any contact ■ Sales items ■ Products are returned with not original packaging, opened, used, and damaged

Exchange & Return

We only accept exchange or return items when you receive defective or unordered items. In that the case, please contact us customer@naturalanimalcare.co.jp first for return approval.
※We are responsible for shipping and handling charges of returned items.

Exchange and return for these products are not allowed under the following conditions.
■ After 7days of your delivery date
■ Used items
■ Products returned without any contact
■ Sales items
■ Products are returned with not original packaging, opened, used, and damaged

◆Additional Surcharge◆

Additional Surcharge	【Shipping Fee】 Shipping fee depends on countries, areas and product weight (including packing materials such as cardboard). For more information please check the website below. JAPAN POST ＞【Duty and Taxes】 Customer may be responsible for Duties, Taxes, and Any Related Charges when your order arrives in your country. ※For more information please check International Order page.

◆Sales Tax◆

Sales tax	The 10% consumption tax is included on all domestic orders if the shipping and/or billing address is in Japan. All the sales price include tax.

◆Contact Information◆

Contact Us	Phone: +81-45-561-1750 (during business hours of 10:00am- 18:00pm Japan Standard Time) E-mail：customer@naturalanimalcare.co.jp