Notation based on the Specific Commercial Transaction Law

 

Seller
Eureka Co., Ltd.
Operation Manager
Kana Egawa
Address
#301, 1-17-27 Hiyoshihoncho, Kouhoku-kuYokohama,
Kanagawa 223-0062, JAPAN
Phone / Fax number
Phone: +81-45-561-1750
Fax: 050-3730-2071
email
customer@naturalanimalcare.co.jp 
How to order
- phone
- Fax
- email: order@naturalanimalcare.co.jp
Sales price
The sale price is indicated Products page.
The currency used for the prices is Japanese yen.
Peyment Methods
-Cash On Delivery (COD)
*COD service may not available for Remote Island and some area.
*COD fee: 324JPY (tax included)
-Payment After Delivery (PAD)
*Payment within 14 days of the invoice date
*PAD fee: 210JPY (tax included)
-Credit Card
-PayPal
-Bank Transfer
* Bank transfer fees to be paid by the customer.
*Please make sure the name on the order and sender’s name is the same for bank transfer.
*Your order will be shipped after payment is confirmed.
 
BANK DEATAIL
Bank Name SUMITOMO MITSUI BANKING CORPORATION
(SWIFT CODE:SMBC JP JT)
Branch HIBIYA BRANCH
Address 1-15-1, NISHI-SHINBASHI, MINATO-KU, TOKYO 105-0003
Beneficiary's Name EUREKA Co., Ltd.
Account # 632-8182894
Address NO.310, 2-3-2, MINOWA-CHO, KOUHOKU-KU,YOKOHAMA, KANAGAWA, 223-0051 JAPAN
Phone # 045-561-1750
Order Acceptance Period
Payment must be made within 30 days or the order will be canceled.
Order Quantity Restriction
No restrictions are imposed on the quantity.
Delivery times
-Normally takes 2 to 7 business days for delivering
Orders placed during weekends and holidays are received on the next business day.
-If your ordered item is out of stock, we will inform you by email.
In that case usually takes 2 to 3 weeks for delivery.
-If you choose bank deposit, your order will be shipped after payment is received.
-You can choose credit card payment via Kuroneko Web collect Cross Border Service for your personal orders only.
-You may not choose the credit card payment via Kuroneko Web collect Cross Border Service when you enter to the link page.
Exchange & Return
We only accept exchange or return items when you receive defective or unordered items.
In that the case, please contact us customer@naturalanimalcare.co.jp first for return approval.
*We are responsible for shipping and handling charges of returned items.
Exchange and return for these products are not allowed under the following conditions.
-after 7days of your delivery date
-Used items
-please contact us before shipping your order back for return approval
-sales items
-products must be returned with original packaging, unopened, unused, and undamaged
Additional Surcharge
-Bank transfer fee: if necessary
-Deliverying and Handling fee
Delivery fee: JPY864 (tax included)
Handing fee:
COD fee: 324JPY (tax included)
PAD fee: 210JPY (tax included)
-We offer free shipping on orders to Japan of 5400JPY (tax included) or more.
-Further surcharges apply for Remote Island and some areas.
For more information about deliverying and handling
please contact: customer@naturalanimalcare.co.jp

International orders
We deliver to almost all countries worldwide.
海外発送については国内発送と違う点がある
 
-Shipping Methods: Japan Post Service or YAMATO Transport Service
-Shipping Rate: varies depending on the destination and total weight.
For further information on delivery please check their website below.
JAPAN POST
https://www.post.japanpost.jp/index_en.html
YAMATO TRANSPORT
http://www.kuronekoyamato.co.jp/en
-Duties and Taxs: customers may be responsible for Duties, Taxes, and any related charges when your order arrives in your country.
For more information please check International Orders page.
Sales tax
The 8% consumption tax is included on all domestic orders if the shipping and/or billing address is in Japan.
All the sales price include tax.
Contact information
If you have any questions
Please contact us by
phone: +81-45-561-1750 (during business hours of 10:00am- 18:00pm Japan Standard Time)
e–mail: customer@naturalanimalcare.co.jp