Domestic Orders

How do I place an order?

・Ordering form
・Phone
・FAX
・Email:customer@naturalanimalcare.co.jp

*We will send you a confirmation email once your order is processed.

What are my payment options?

We accept the following payment methods:

• ・ Cash On Delivery(COD)

  -COD service may not available for Remote Island and some area.

  -COD fee:JPY 330(tax included)

• ・ Payment After Delivery(PAD)

  -Payment within 14 days of the invoice date

  -PAD fee:JPY 213(tax included)

  
• ・ Credit Card

  

• ・ Pay Pal

  

• ・ Bank Transfer

  -Bank transfer fees to be paid by the customer

  -Please make sure the name on the order and sender’s name is the same for bank transfer.

  -Your order will be shipped after payment is confirmed

  –Bank Information

-All payment must be made within 30days or the order will be canceled.

Shipping and Handling Fee

YAMATO Transport Service>

YAMATO TRANSPORT

*Exception: Trial Kit is sent by Japan Post or Yamato Transport Service.

Sales Tax

The 10% consumption tax is included on all domestic orders if the shipping and/or billing address is in Japan.
* All the sales price includes tax

Exchange & Return

We only accept exchange or return items when you receive defective or unordered items.
In that the case, please contact us:customer@naturalanimalcare.co.jp first for return approval.
We are responsible for shipping and handling charges of returned items.

• Returns and refunds for these products are not allowed under the following conditions:

• -after 7days of your delivery date

• -Used items

• -Please contact us before shipping your order back for return approval

• -sales items

• -products must be returned with original packaging, unopened, unused, and undamaged

Contact Us

If you have any questions about your order please click Contact Us
or sending email: customer@naturalanimalcare.co.jp