Domestic Orders

*Domestic orders mean customers who's shipping and/or billing address is in Japan.


How do I place an order?

- Phone

- FAX

- Email: customer@naturalanimalcare.co.jp

Simply send us email please send us following information below.

  • Your Name (First name, Last name)
  • Address
  • City/Province
  • Postal Code/ Zip code
  • Country
  • Email address
  • Phone number
  • Product name, size, and quantity
  • Payment method

*We will send you a confirmation email once the order is processed.


What are my payment options?

We accept the following payment methods:

  • Cash On Delivery (COD)
    - COD service may not available for Remote Island and some area.
    - COD fee: 324JPY (tax included)
  • Payment After Delivery (PAD)
    - Payment within 14 days of the invoice date
    - PAD fee: 210JPY (tax included)

  • Credit Card

  • PayPal 
  • Bank Transfer
    - Bank transfer fees to be paid by the customer
    - Please make sure the name on the order and sender’s name is the same for bank transfer.
    - Your order will be shipped after payment is confirmed
    -Bank Informtaion

-All payment must be made within 30days or the order will be canceled.


Shipping and hundring fee

-YAMATO Transport Service

 

YAMATO TRANSPORT
http://www.kuronekoyamato.co.jp/en/

* スターターキット以外


Sales Taxe

The 8% consumption tax is included on all domestic orders if the shipping and/or billing address is in Japan.
All the sales price include tax


Exchange & Return

We only accept exchange or return items when you receive defective or unordered items.
In that the case, please contact us:customer@naturalanimalcare.co.jp first for return approval.
We are responsible for shipping and handling charges of returned items.

Returns and refunds for these products are not allowed under the following conditions:

-after 7days of your delivery date
-Used items
-please contact us before shipping your order back for return approval
-sales items
-products must be returned with original packaging, unopened, unused, and undamaged


Contact Us

If you have any questions about your order please click Contact Us or sending
email: customer@naturalanimalcare.co.jp