International Orders

We deliver to almost all countries worldwide.

We have distributors in the United States, South Korea, Shingapore, Tiwan and Malaysia now.
For those who live in that area, please contact them for your order. They can answer any specific questions you have concering product in your country.



How do I place an order?

-Ordering form

or

-Email: customer@naturalanimalcare.co.jp

When you order by email, make sure to send us following information below.

  • Your Name (First name, Last name)
  • Address
  • City/Province
  • Postal/Zip code
  • Country
  • Email address
  • Phone number
  • Product name, size, and quantity
  • Payment method

*We will send you a confirmation email once the order is processed.


What are my payment options?

We accept the following payment methods:

  • Credit Card (VISA/MASTER Card, One-time pay only)

-After placing your order, you will receive an email with a link to access your payment transaction. Proceed to payment by clicking URL link in the email.

  • PayPal
  • Bank Transfer

-If you choose bank transfer, we will demand you bank remittance fee: 4000JPY.
Your order will be shipped after payment is confirmed.
-Bank Information

*All payment must be made within 14days or the order will be canceled.


What are my shipping rate and options?

-Shipping Rate: varies depending on the destination and total weight.
We will inform you once we recive your order.

-For delivering you can select from following services

Japan Post Service

YAMATO Transport Service

*For further information on delivery please check their website below.

JAPAN POST
https://www.post.japanpost.jp/index_en.htm

YAMATO TRANSPORT
http://www.kuronekoyamato.co.jp/en


Duties and Taxes

-Customers may be responsible for Duties, Taxes, and any related charges when your order arrives in your country.

-Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.


Exchange & Return

We only accept exchange or return items when you receive defective or unordered items.
In that the case, please contact us:customer@naturalanimalcare.co.jp first for return approval.
We are responsible for shipping and handling charges of returned items.

Returns and refunds for these products are not allowed under the following conditions:

-after 7days of your delivery date
-Used items
-please contact us before shipping your order back for return approval
-sales items
-products must be returned with original packaging, unopened, unused, and undamaged


Contact Us

If you have any questions about your international order please click Contact Us or sending email: customer@naturalanimalcare.co.jp